In this conversation, Coach Marla and Rich Schaus discuss the importance of listening to those served in nonprofit work, the unique challenges of rural homelessness, and the significance of building trust and relationships. Rich shares his journey into nonprofit leadership, emphasizing the need for self-care among leaders and the power of collaboration with other organizations. They explore the impact of donor expectations and practical ways to support the homeless community, highlighting the importance of acknowledging humanity and fostering genuine connections.